Privacy Policy

Last Updated: July 2026

At Fernory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from your website domain ("the Site").

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

Browser type
IP address
Time zone
Device information
Cookies installed on your device
Pages and products viewed
Referring websites or search terms
Information about how you interact with our Site

We refer to this information as Device Information.

We collect this information using technologies such as:

Cookies to improve your browsing experience and remember your preferences.
Log Files to record activity on our website, including IP address, browser type, internet service provider, referring/exit pages, and timestamps.
Web Beacons, Pixels, and Tags to understand website usage and improve our services.

When you place or attempt to place an order through our Site, we collect certain information including:

Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely through our payment partners)

We refer to this as Order Information.

Throughout this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

How We Use Your Personal Information

We use your Personal Information to:

Process and fulfil your orders.
Confirm and ship your purchases.
Communicate with you regarding your orders or inquiries.
Provide invoices and order confirmations.
Prevent fraudulent or suspicious transactions.
Improve our website, products, and customer experience.
Send promotional emails, offers, or updates (only where permitted or with your consent).

Sharing Your Personal Information

We only share your Personal Information with trusted third-party service providers necessary to operate our business.

These may include:

Shopify for powering our online store.
Payment gateway providers for secure payment processing.
Shipping and logistics partners for order delivery.
Analytics providers such as Google Analytics to understand website performance.

We may also disclose information when required by law or to protect our legal rights.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website functionality.

You can disable cookies through your browser settings; however, some features of the Site may not function properly.

Behavioural Advertising

We may use your information to display advertisements that are more relevant to your interests.

You may opt out of personalized advertising through your browser settings or by using the opt-out tools provided by advertising platforms such as Google or Facebook.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your personal information.
Withdraw consent where applicable.

To exercise these rights, please contact us using the details below.

Data Retention

We retain your Order Information for our business records unless you request its deletion or unless a longer retention period is required by law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of online transmission is completely secure, we strive to use commercially accepted measures to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last Updated" date.