At Fernory, we strive to process and deliver your orders as quickly and safely as possible.
Order Processing
-
Orders are usually processed and shipped within 24 to 48 business hours after successful payment confirmation.
-
Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timeline
-
Orders within India are generally delivered within 5–8 business days, depending on your location and courier availability.
-
Delivery times may vary due to public holidays, adverse weather conditions, high order volumes, or other unforeseen circumstances.
-
In rare cases, delivery may take up to 2 weeks, depending on product availability.
-
Deliveries to certain remote locations, including parts of Jammu & Kashmir and North-East India, may take up to 10 business days.
Order Tracking
Once your order has been shipped, a tracking link and tracking details will be sent to your registered email address.
If you have not received your tracking information within 48 hours of placing your order, please contact us at:
Shipping Partners
We work with trusted courier partners such as Delhivery, Xpressbees, Blue Dart, Ecom Express, and other reliable logistics providers to ensure timely and secure deliveries. The courier partner is selected based on your delivery location and service availability.
Order Marked as Delivered but Not Received
In rare cases, an order may be marked as delivered even though you have not personally received it. We recommend checking with your family members, neighbours, building reception, security personnel, or office mailroom before contacting us.
If you are still unable to locate your package, please notify us within 48 hours of receiving the delivery notification by emailing support@fernory.com.
We will immediately coordinate with our courier partner to investigate the matter. The investigation may take up to 10 business days. If the issue is verified as genuine, an appropriate resolution, including a replacement or refund where applicable, will be provided.
Please note that requests reported after 48 hours of the delivery notification may not be eligible for investigation or compensation due to courier partner limitations.
For any shipping-related questions or assistance, feel free to contact us at support@fernory.com.